vAccess

Intelligent virtual expert with vAccess™

Increase access to services.

Deploy video kiosks or private video stations anywhere to increase access and quality of customer service.

Centralized management of kiosk or video stations.

Manage the customer experience from a centralized portal, including configuration of intelligent call-routing and warm transfer capabilities.

Track customer behavior, experience, outcomes, and trends.

Gain business intelligence about customer experience, service levels, and sales using a variety of criteria such as product segments or geography.

Enhance targeted marketing messages to customers.

Provide dynamic marketing and informational content on products and services based on customer interaction and navigation through a touch panel interface.